Tutorials › Shortlets · Episode 6
Send Shortlet Guests Check-in Instructions Automatically
Switch on automatic guest messages in Lana: check-in instructions before arrival, a checkout reminder and a thank-you after checkout, written once and sent on time.
Plays from YouTube when you tap it.
What you'll learn
Stop typing the same check-in details to every guest. In this tutorial you'll switch on automatic guest messages in Lana, choose when they go out (check-in instructions the day before arrival, a reminder a few hours before checkout), and write your check-in instructions once, with directions, Wi-Fi and a WhatsApp link, using the live preview. Then see how each booking in Reservations shows which messages have gone out, and how to send one again yourself.
Chapters
Step by step
Open Messages
Open Messages. Right now, automatic messages are off.
Switch on and set the timing
Switch on Send messages automatically. Then choose when they go: check-in instructions twenty-four hours before arrival, and the checkout reminder three hours before checkout.
Write your check-in instructions
Write your check-in instructions once: how to find you, the Wi-Fi, anything a guest needs on arrival. Tap a button to add details like your WhatsApp link, and the preview shows how the message will read.
Checkout reminder and thank-you
The checkout reminder goes out before departure, and the checkout message thanks the guest once they've left.
Save
Save. From now on, Lana sends each message to the guest's phone or email, at the time you chose.
See what each guest was sent
In Reservations, open any booking to see which messages have gone out. And if a guest needs one again, you can send it yourself.
Questions
Which messages can Lana send guests?
Three: check-in instructions before arrival, a reminder before checkout, and a thank-you once the guest has checked out.
When are they sent?
You choose how many hours before arrival the check-in instructions go, and how many hours before checkout the reminder goes. The thank-you goes after the guest checks out.
Can I write my own instructions?
Yes. Each message is your own text. Add directions, Wi-Fi details and house rules once, and use the buttons to drop in the guest's name, dates, unit or your WhatsApp link. A preview shows how it will read.
How do the messages reach the guest?
Lana sends each one to the phone number or email on the booking. Set up your SMS sender in Settings to send by text message.
Can I see whether a guest got their message, or send one again?
Yes. Open the booking in Reservations: each message shows as Sent or Pending, with a button to send or resend it.