Tutorials › Gyms · Episode 4
How to Manage Gym Membership Renewals on Lana
See whose gym membership expires this week, email them all a renewal reminder in one go, and renew a member in a few taps, with their unused days carried over.
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What you'll learn
A gym loses money quietly when memberships run out and nobody notices. In this tutorial you'll see how Lana counts expired memberships and the ones expiring soon on your dashboard, lists everyone whose plan ends in the next seven days, and sends them all a renewal reminder by email in one go. When a member comes in to pay, you renew them in a few taps, and any days they had left carry over.
Chapters
Step by step
Due and overdue
Your dashboard counts the memberships that have run out, and the ones expiring soon.
Expiring this week
Tap Expiring soon to see everyone whose plan ends in the next seven days, starting with today.
Remind them all
Send all of them a renewal reminder by email, in one go.
Renew a member
When a member comes in to pay, open their page and renew. Pick the plan, check the new expiry date, and confirm. Any days they had left carry over.
Already expired
Members whose plan has already ended are under Expired. They can't check in at the door until they renew.
Questions
How far ahead does Lana warn me about expiring memberships?
Expiring soon lists every membership that ends in the next seven days, starting with today.
Can I remind members to renew?
Yes. One tap sends every member on the list a renewal reminder by email.
What happens to days a member hasn't used when they renew early?
They carry over. The new plan starts when the current one ends.
Can a member check in after their plan expires?
No. They can't check in at the door until they renew.