Tutorials › Shortlets · Episode 4
Add Walk-in and WhatsApp Bookings, Extend or Cancel a Stay
Record shortlet bookings that come in by WhatsApp, phone or walk-in, then extend a stay or cancel it, with prices and availability checked.
Plays from YouTube when you tap it.
What you'll learn
Not every shortlet booking comes through your booking page. Guests message you on WhatsApp, call, or walk in. In this tutorial you’ll see how to record those bookings in Lana: add a direct booking with the price from your rate card, VAT included, and record a part payment by transfer. Then extend a stay, charging only for the added nights, cancel a booking to free its dates, and delete a booking entered by mistake and restore it from the Deleted tab.
Chapters
Step by step
Add a direct booking
In Reservations, tap Add Direct Booking. Pick the unit, then add the guest's name, phone number and email. Choose the dates. Lana fills in the price from your rate card, VAT included. If you agreed a different price, just change it.
Record what they paid
Tobi paid part of it by transfer. Choose Part payment, enter the amount, add a note, and save. The booking appears straight away, with what's still due and the caution deposit to collect.
Extend a stay
Amaka wants two more nights. Open the menu on the booking, choose Extend Stay, and pick the new check-out date. Only the added nights are charged, at today's rates, and the balance updates.
Cancel a booking
If a guest cancels, open the menu and choose Cancel Booking. The dates are free to book again. A cancellation can't be undone.
Delete and restore
Entered a booking by mistake? Choose Delete Booking instead. It moves to the Deleted tab, and you can restore it from there with one tap.
Questions
Can I add a booking a guest made on WhatsApp?
Yes. In Reservations, tap Add Direct Booking, pick the unit, add the guest and the dates. Lana fills in the price from your rate card, VAT included, and you can change it to the price you agreed.
How do I record a part payment on a new booking?
Choose Part payment, enter what the guest paid and add a note such as "transfer, booked on WhatsApp". The booking then shows what is still due.
What happens when I extend a stay?
Lana charges only the added nights at today’s rate and adds them to the booking, leaving what was already paid untouched.
Can I undo a cancellation?
No. Cancelling frees the dates and cannot be undone. If you entered a booking by mistake, delete it instead: it moves to the Deleted tab, where you can restore it if the dates are still free.
Will Lana stop me double-booking a unit?
Yes. It refuses a booking that overlaps another active booking on the same unit.